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SB Direct Call Center

Contact Us

P: (909) 384-7272 (SBSB)

Internet Portal
SB Access Online

Mobile App
GORequest - SB Access

City Information Center
290 North D Street
First Floor
San Bernardino, CA 92401

Counter Service Hours
Monday - Thursday
7:30 a.m. - 5:00 p.m.

7:30 a.m. - 4:00 p.m.

We are here to assist YOU.

The same service can also be experienced online through the use of our self-service citizen relationship management (CRM) system, SB Access Online, or the GORequest mobile app, which were designed for those who would prefer the convenience e-communications.

How does SB Direct work?

A courteous call taker will assist you in finding the appropriate government service you need.  If you need information, we will either provide it directly or connect you to the appropriate department for your answer.  

Questions, concerns or comments regarding the City’s SB Direct Call Center?

 Contact Tanya Romo, Assistant to the City Manager at (909) 384-5122 or Romo_Ta@SBCity.org 

We are ready to take your call! 

Non-Emergency Problems • Suggestions • Information • Service Requests • Se habla español