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Residential Customer Information

NOTICE - Refuse service transfers to Burrtec starting April 1, 2016

The City of San Bernardino recently awarded an exclusive franchise agreement to Burrtec Waste Industries (Burrtec) to provide trash and recycling services to all residents and businesses within the City. Effective Apr. 1, customers can expect to see Burrtec providing trash and recycling collection, street sweeping twice a month, right-of-way cleanup, and bulky item pickup services. Throughout the month of March, Burrtec will mail information to customers regarding available services and billing processes. This means the City of San Bernardino Municipal Water Department will no longer include a refuse charge in the water bill after April 1, 2016. Burrtec will bill customers directly for refuse services. 


  • Services will remain unchanged. Residential Refuse Schedule
  • Current barrels (residential) will be serviced on the same day of service at the same monthly rate. 
  • Holiday's observed: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Years Day. When the holiday falls on a weekday, collections for the remainder of the week will be delayed by one day. There is no service interruption or delay when the holiday falls on a Saturday or Sunday. 

Please refer to the below brochure and newsletter for service summary and customer service information.
Burrtec brochure March 2016 (Residential service)
Burrtec sample newsletter March 2016 (Residential service)
Burrtec sample newsletter March 2016 (Commercial service)

Burrtec Contact Information
Burrtec Waste Industries
5455 Industrial Parkway, San Bernardino, CA 92407
(909) 804-4222
Facebook  | Twitter  |  Burrtec.com

Hours of Operation
Monday - Friday, 8:00 a.m. to 5:00 p.m.

City of San Bernardino refuse service information in effect until March 31, 2016
Holiday Collection Schedule

All carts to be serviced must be set out wheels to the curb no earlier than 6 PM the evening before your service day and no later than 6 AM the day of service.

What Goes in Each Cart? Click Below.

click here to find out what goes in the blue containerclick here to find out what goes in the green containerclick here to find out what goes in the black container


Guidelines for Automated Cart Use

  • All routes begin at 6:00 a.m.. Set carts at curb by 6:00 a.m. on your scheduled service day and store carts out of public view that evening. Late set-outs are subject to a $28.75 charge for return service.

  • Place carts in the street at least 18 inches apart, wheels to the curb, with lids closed.

  • Place carts at least 3 feet from any obstruction such as a parked car, mailbox, fence, lamp post, or tree.

  • DO NOT overload or over pack carts - do not place heavy or bulky items such as furniture, concrete, rocks or dirt in your curbside carts.

  • DO NOT secure or weigh down carts on windy days. See Coping with Windy Weather.

  • DO NOT mark your address on carts - these are City property. Each cart is hot-stamped with a unique ID number. If you wish to keep track of your carts, make a note of these ID numbers and the corresponding colors.

  • DO NOT place household hazardous waste in any of the carts. For information on proper disposal of household hazardous waste call 1-800-OILY-CAT or visit /civica/filebank/blobdload.asp?BlobID=13952

Coping with Windy Weather

1. BAG AND SEAL YOUR REFUSE IN THE BLACK CARTS to keep loose material from littering your yard and neighborhood.

2. Set out the blue and green carts for pick up on a windy day ONLY if absolutely full. DO NOT bag materials.

3. If your carts blow away, please look for them before calling for replacements. DO NOT mark your address on carts - these are City property. Each cart is stamped on the front with a unique ID number. If you wish to keep track of your container, make a note of these ID numbers and the corresponding colors.

Residential Services & Rates

Automated Service Unit

Includes one Blue, one Green, and one Black 96-gallon cart. Click HERE to see the carts.

Single Family Residences & Mobile Home Parks with Green Waste Service

The City provides ONE SERVICE UNIT for the monthly service rate of $22.84.

Mobile Home Parks receiving automated green waste collection service

The City provides ONE BLUE and ONE BLACK 96-gallon cart per residence for the monthly service rate of $15.24.

Additional Carts

Each residence may receive one additional blue, green, or black cart for the following rates:









Multi-unit Residential Dwellings

The City provides one service unit for every two dwelling units for the monthly rate of $22.84 per service unit. Automated cart service to any location with more than eight dwellings must have prior authorization.















Residential Special Services

Household Hazardous Waste and Household Product Reuse Program

Household hazardous waste such as batteries, paints, pesticides, and cleaners may not be disposed in City recycling, green waste or refuse containers. Please click on the hyperlink above to learn more about proper disposal and the availability of free surplus household products.

Special Assistance for Disabled Residents

Residents unable to bring their carts out to the curb on service days and to return the carts when emptied, may request assistance. Carts must have through access from the outside of the residence; gates must be unlocked on service days from 6:00 a.m. until all carts are returned; and all animals must be properly restrained. Please submit a brief letter from a qualified medical professional stating that the resident is unable to move the automated carts to the curb and that there is no caregiver or other able-bodied individual available to perform this activity at this address or location. The letter must be on the physician's letterhead, and must include the resident's full name, service address, and phone number for proper verification. The request must be renewed on an annual basis in order to remain on the assistance program. Requests may be faxed or mailed to Customer Service - information at the bottom of this page. There is no charge for this service.

Waste Tire Collection

The City provides a courtesy tire collection service for non commercial residents. Residents can call customer service to schedule up to four (4) tires to be removed on their refuse collection day. The tires can be placed behind their automated carts. There is a maximum of four (4) tires for every three months, with no charge for this service.

Christmas Tree Collection

Please place your Christmas tree out on your regular service day and City staff will pickup the tree.

Residential Service Charges & Penalties

Cart Replacement Fee

In the event that a customer requests that an automated cart be replaced due to willful negligence or destruction, the customer may be charged a $74.75 replacement fee for each cart.

Contamination Penalty

The first notification of contamination shall be by a red tag attached to the customer's contaminated container not serviced by the driver and a notification letter will also be sent by the department. The second notification shall be by a red tag attached to the customer's contaminated container not services by the route driver and a $25.00 fine. After the second red tag event the bin/cart will be picked up and service terminated.

The above rates, services, and charges are effective January 1, 2009,
as established in the City of San Bernardino Resolution 2008-433.


Customer Service
San Bernardino Municipal Water Department
300 North D Street - 5th Floor
San Bernardino, CA 92418
Monday - Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 4:30 PM


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