All carts to be serviced must be set out wheels to the curb no earlier than 6 PM the evening before your service day and no later than 6 AM the day of service.
What Goes in Each Cart? Click Below.
Guidelines for Automated Cart Use
All routes begin at 6:00 a.m.. Set carts at curb by 6:00 a.m. on your scheduled service day and store carts out of public view that evening. Late set-outs are subject to a $28.75 charge for return service.
Place carts in the street at least 18 inches apart, wheels to the curb, with lids closed.
Place carts at least 3 feet from any obstruction such as a parked car, mailbox, fence, lamp post, or tree.
DO NOT overload or over pack carts - do not place heavy or bulky items such as furniture, concrete, rocks or dirt in your curbside carts.
DO NOT secure or weigh down carts on windy days. See Coping with Windy Weather.
DO NOT mark your address on carts - these are City property. Each cart is hot-stamped with a unique ID number. If you wish to keep track of your carts, make a note of these ID numbers and the corresponding colors.
DO NOT place household hazardous waste in any of the carts. For information on proper disposal of household hazardous waste call 1-800-OILY-CAT or visit /civica/filebank/blobdload.asp?BlobID=13952
Coping with Windy Weather
1. BAG AND SEAL YOUR REFUSE IN THE BLACK CARTS to keep loose material from littering your yard and neighborhood.
2. Set out the blue and green carts for pick up on a windy day ONLY if absolutely full. DO NOT bag materials.
3. If your carts blow away, please look for them before calling for replacements. DO NOT mark your address on carts - these are City property. Each cart is stamped on the front with a unique ID number. If you wish to keep track of your container, make a note of these ID numbers and the corresponding colors.
Residential Services & Rates
Automated Service Unit
Includes one Blue, one Green, and one Black 96-gallon cart. Click HERE to see the carts.
Single Family Residences & Mobile Home Parks with Green Waste Service
The City provides ONE SERVICE UNIT for the monthly service rate of $22.84.
Mobile Home Parks receiving automated green waste collection service
The City provides ONE BLUE and ONE BLACK 96-gallon cart per residence for the monthly service rate of $15.24.
Each residence may receive one additional blue, green, or black cart for the following rates:
Multi-unit Residential Dwellings
The City provides one service unit for every two dwelling units for the monthly rate of $22.84 per service unit. Automated cart service to any location with more than eight dwellings must have prior authorization.
NUMBER OF DWELLING UNITS
NUMBER OF SERVICE UNITS
Residential Special Services
Household Hazardous Waste and Household Product Reuse Program
Household hazardous waste such as batteries, paints, pesticides, and cleaners may not be disposed in City recycling, green waste or refuse containers. Please click on the hyperlink above to learn more about proper disposal and the availability of free surplus household products.
Special Assistance for Disabled Residents
Residents unable to bring their carts out to the curb on service days and to return the carts when emptied, may request assistance. Carts must have through access from the outside of the residence; gates must be unlocked on service days from 6:00 a.m. until all carts are returned; and all animals must be properly restrained. Please submit a brief letter from a qualified medical professional stating that the resident is unable to move the automated carts to the curb and that there is no caregiver or other able-bodied individual available to perform this activity at this address or location. The letter must be on the physician's letterhead, and must include the resident's full name, service address, and phone number for proper verification. The request must be renewed on an annual basis in order to remain on the assistance program. Requests may be faxed or mailed to Customer Service - information at the bottom of this page. There is no charge for this service.
Waste Tire Collection
The City provides a courtesy tire collection service for non commercial residents. Residents can call customer service to schedule up to four (4) tires to be removed on their refuse collection day. The tires can be placed behind their automated carts. There is a maximum of four (4) tires for every three months, with no charge for this service.
Christmas Tree Collection
Please place your Christmas tree out on your regular service day and City staff will pickup the tree.
Residential Service Charges & Penalties
Cart Replacement Fee
In the event that a customer requests that an automated cart be replaced due to willful negligence or destruction, the customer may be charged a $74.75 replacement fee for each cart.
The first notification of contamination shall be by a red tag attached to the customer's contaminated container not serviced by the driver and a notification letter will also be sent by the department. The second notification shall be by a red tag attached to the customer's contaminated container not services by the route driver and a $25.00 fine. After the second red tag event the bin/cart will be picked up and service terminated.
The above rates, services, and charges are effective January 1, 2009,
as established in the City of San Bernardino Resolution 2008-433.
| ||Customer Service |
San Bernardino Municipal Water Department
300 North D Street - 5th Floor
San Bernardino, CA 92418
Monday - Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 4:30 PM