1. Provide the highest level of customer service to our community

• Promote prompt, courteous and exceptional customer service
• Promote community involvement
• Development of a two way community information/communication program
• Always keep the public informed

2. Establish fair and equitable rates

• Exercise responsible financial management
• Fair and equitable distribution of costs over ratepayer base
• Invest and use public funds wisely and prudently
• Promote and maintain an efficient internal organization

3. Provide the highest quality of water and wastewater services

• Responsible planning of resources, manpower and funding to meet future needs
• Development of an ongoing infrastructure repair and replacement program
• Insure efficient operations via continuous training and education programs
• Promote prudent investment of time, funds and resources

4. Provide responsible stewardship of our resources and our environment

• Always act in the best interest of the public's health and safety
• Promote environmental awareness
• Protect our regional water resources
• Met or exceed all water quality standards

5. Require ethical business practices

• Conduct ourselves in a professional and trustworthy manner at all times
• Require accountability from all levels of staff
• Conduct fair bidding practices

6. Promote staff development

• Recognize, develop, encourage and promote leadership
• Recognize and value the differences derived from diversity
• Promote teamwork and encourage innovative thinking
• Encourage open communications